IMPORTANT NOTICE: Please be advised that "Sarasota Fencing" (renamed as Sarasota Custom Fence) and "Sarasota Fence Company" are entirely different companies (we are Sarasota Fence, Inc.) and have no affiliation with us. They were created by an individual to cause confusion and take advantage of our customers and our reputation. We are also aware of another individual claiming to have purchased our company. This is not true; we have never been and will never be for sale. We were founded by O.T., who remains the current owner, and his daughter Liz will take control once he retires.
WE ARE A VERY SMALL FAMILY-OWNED AND OPERATED COMPANY ESTABLISHED IN 1992!
We consist only of O.T. (the owner & morning estimator), his wife Leigh (the office manager), their daughter Liz (head manager & afternoon estimator), and two crews of two installers. There are NO other estimators, office staff, or subcontractors. We are not hiring, now or in the future, as we do not have the space for, the time to train, or the time to manage additional employees. This is important context for understanding our FAQ answers below and the unprecedented situation we find ourselves in. Please review the following FAQ:
I REACHED OUT ON 9/28 OR LATER, WHY HAVEN'T I GOTTEN A CALL BACK YET?
We apologize for the delay. Please rest assured that we received your message and you were automatically added to the queue for a callback. During this time, we received over one thousand individual requests, with 25% of those being before 10/3. We set up a second phone and line specifically to return calls, but that number was promptly leaked and is now inundated with incoming calls. We are returning calls in the order they were received, although we only have one person able to return calls and schedule estimates, and we are struggling to make outgoing calls due to the high frequency of calls we continue to receive.
We will remove anyone from the queue for inappropriate behaviors, such as: repeatedly calling (3 or more times since your first message), leaving multiple voicemails or emails (3 or more total), entering our shop without an appointment (trespassing), harassing our installers while they're working on another customer's property, or approaching us during off hours (out in public at night/on the weekend, reaching out through our personal numbers/emails at any time). We understand everyone is frustrated, but these unacceptable behaviors will not be tolerated.
CAN YOU TELL ME WHERE I CURRENTLY AM IN THE QUEUE?
We apologize, but we are unable to respond to all of the requests for "personal confirmation" that a message was received, updated installation queue placement, attempt to narrow down your lead time further, etc. All confirmation emails have an estimated lead time for work completion; please refer to that section in your email.
WHAT IS YOUR LEAD TIME?
While we can't place a timeline on returning calls, estimate appointments are typically 2-4 WEEKS out from the date of our call back to schedule with you. All newly approved projects (regardless of size, cost, location, etc) are being scheduled 6-8 MONTHS out from the date we receive approval. This is tentative and subject to change due to numerous factors outside of our control, such as weather and material availability.
I CAN'T WAIT 6 MONTHS; CAN'T YOU SQUEEZE ME IN SOONER?
We apologize, but we do not offer emergency services or rush charges. All of our customers have been vital to our success over the years, and we appreciate their continued business equally. It would be unfair and disrespectful to put some customers above others because they may have "easier" projects, or can afford to pay more. There will be no exceptions, so if your job is urgent or time-sensitive, we strongly encourage you to reach out to one of our larger competitors.
WHAT SERVICES DO YOU OFFER?
HOW DO I SCHEDULE AN ESTIMATE APPOINTMENT?
We are accepting new requests from all customers! If you're not in a rush and this would be your first time reaching out to us since Hurricane Ian, please call (941) 351-8989 and leave a voicemail with the requested information. You will be added to our callback queue, and we will return your call to schedule a free estimate appointment when we get to your message in the queue.
We appreciate your patience, understanding, and cooperation!
The Tellez Family