WE ARE A VERY SMALL FAMILY-OWNED AND OPERATED COMPANY ESTABLISHED IN 1992!
We consist only of O.T. (the owner & morning estimator), his wife Leigh (the office manager), their daughter Liz (head manager & afternoon estimator), and two crews of two installers. There are NO other estimators, office staff, or subcontractors. We are not hiring, now or in the future, as we do not have the space for, the time to train, or the time to manage additional employees. This is important context for understanding our FAQ answers below and the unprecedented situation we find ourselves in. Please review the following FAQ:

I REACHED OUT ON 9/28 OR LATER, WHY HAVEN'T I GOTTEN A CALL BACK YET?
We apologize for the delay. Please rest assured that we received your message and you were automatically added to the queue for a callback. During this time, we received over one thousand individual requests, with 25% of those being before 10/3. We set up a second phone and line specifically to return calls, but that number was promptly leaked and is now inundated with incoming calls. We are returning calls in the order they were received, although we only have one person able to return calls and schedule estimates, and we are struggling to make outgoing calls due to the high frequency of calls we continue to receive.

We will remove anyone from the queue for inappropriate behaviors, such as: repeatedly calling (3 or more times since your first message), leaving multiple voicemails or emails (3 or more total), entering our shop without an appointment (trespassing), harassing our installers while they're working on another customer's property, or approaching us during off hours (out in public at night/on the weekend, reaching out through our personal numbers/emails at any time). We understand everyone is frustrated, but these unacceptable behaviors will not be tolerated.

CAN YOU TELL ME WHERE I CURRENTLY AM IN THE QUEUE?
We apologize, but we are unable to respond to all of the requests for "personal confirmation" that a message was received, updated installation queue placement, attempt to narrow down your lead time further, etc. All confirmation emails have an estimated lead time for work completion; please refer to that section in your email.

WHAT IS YOUR LEAD TIME?
While we can't place a timeline on returning calls, estimate appointments are typically 2-4 WEEKS out from the date of our call back to schedule with you. All newly approved projects (regardless of size, cost, location, etc) are being scheduled 6-8 MONTHS out from the date we receive approval. This is tentative and subject to change due to numerous factors outside of our control, such as weather and material availability.

I CAN'T WAIT 6 MONTHS; CAN'T YOU SQUEEZE ME IN SOONER?
We apologize, but we do not offer emergency services or rush charges. All of our customers have been vital to our success over the years, and we appreciate their continued business equally. It would be unfair and disrespectful to put some customers above others because they may have "easier" projects, or can afford to pay more. There will be no exceptions, so if your job is urgent or time-sensitive, we strongly encourage you to reach out to one of our larger competitors.

WHAT SERVICES DO YOU OFFER?

• Our shop is NOT open to the public; we do NOT sell materials only.
• We ONLY repair fences that we originally installed, so please keep that in mind if we've only installed a portion of your fencing, or if you have an additional property we haven't worked on.
• We do take down and haul away any existing fence, whether or not we installed it. Replacing it with a new fence is not required.
• If you do want to install a new fence, your material options are: wood (pressure-treated pine only), PVC (white, tan, aged cedar or chestnut brown woodgrains only), aluminum picket (all styles/grades/colors offered by Alumi-Guard), chain link (galvanized or vinyl-coated), and galvanized non-climb field mesh.
• We cannot offer any other products or services (such as other woods, composites, mélange/slip, invisible fence, baby barrier, landscaping, painting/staining, property surveys, electrical work, automatic gate openers, debris removal, etc).

HOW DO I SCHEDULE AN ESTIMATE APPOINTMENT?
We are accepting new requests from all customers! If you're not in a rush and this would be your first time reaching out to us since Hurricane Ian, please call (941) 351-8989 and leave a voicemail with the requested information. You will be added to our callback queue, and we will return your call to schedule a free estimate appointment when we get to your message in the queue.

We appreciate your patience, understanding, and cooperation!
The Tellez Family